Yes. Rexx works with individual collectors, watch enthusiasts, artists, and small brands on custom watches, custom dials, Seiko mod projects, engraved parts, and limited workshop-led collaborations.
Start by sending a clear description of what you want to build. Helpful details include the style, case size, movement preference, dial direction, hands, strap or bracelet, logo or engraving ideas, and budget range.
You can begin through the contact page or the custom watch page.
Yes. Logos and engravings can be added to the dial, case back, crown, rotor, or selected components depending on the watch, material, available space, and the technical limits of the build.
Yes. Custom dial creation is one of Rexx's core specialties. Dials can be designed from scratch using engraving, texture work, finishing, painting, and other workshop processes. A dial can be ordered on its own or installed on a compatible Rexx watch before shipping.
You can also start with the custom dial designer.
Yes. Rexx can build fully custom mechanical watches around a personal idea, brand concept, artwork, logo, dial design, or existing base watch. The final direction depends on the case, movement, dial fit, parts availability, and what is technically realistic for the project.
Yes. Many Rexx watches can be customized before shipping. Depending on the model, you may be able to adjust the dial, hands, strap, bracelet, bezel, finishing, engraving, or overall build direction.
Rexx accepts major credit cards and supported express checkout options shown at checkout, such as Apple Pay, PayPal, and Google Pay when available in your region.
Rexx has a 14-day return policy for eligible items. Items must be unworn or unused, with tags where relevant, in the original packaging, and with proof of purchase.
Custom watches, modified watches, custom dials, engraved work, and made-to-order projects may have different return limits because they are made or altered specifically for the customer. Contact Rexx before ordering if you are unsure.
Read the full return and refund policy.
Send a detailed message to Rexxtimepieces@gmail.com or use the contact page. Include the order number if available, the watch model, a clear description of the issue, and photos or video when useful. Rexx will review the request and advise on the next step.
Rexx watches include an 18-month limited movement warranty from the date of purchase. If the movement has a manufacturing defect during that period, Rexx will repair or replace the movement after inspection.
The warranty does not cover loss, theft, water damage beyond the stated rating, impact damage, misuse, unauthorized servicing, cosmetic wear from normal use, or damage caused by improper handling. Keep the warranty card and order details so the watch can be traced and serviced properly.
Outside the warranty period, you may choose a qualified local watchmaker at your discretion. During the warranty period, unauthorized opening, repair, or modification may void warranty coverage.
If the watch needs service, contact Rexx first with the model, order details, issue description, and photos if relevant.
You can read the manual and warranty file here: Rexx manual and warranty file.